Terms of Service

These Terms of Service (the “Terms”) are a legal agreement between you and [Company legal name] (“Dropl”, “we”, “us”, or “our”). They govern your access to and use of the Dropl website at https://www.dropl.io, the Dropl video hosting platform, video player, embeds, landing pages, APIs, and any related services (together, the “Service”).

By creating an account, purchasing a subscription, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Service.

You must be at least 18 years old, or the age of legal majority where you live, to create an account or purchase a subscription. You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable jurisdiction, including if you appear on a U.S. government list of prohibited or restricted parties.

You must provide accurate, current information when you register and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that happens under your account, including activity by team members and client workspace users you invite. Notify us promptly at [email protected] if you suspect unauthorized access.

The number of seats and client workspaces available to you depends on your plan. Seats are for named individuals and may not be shared between people.

The Service is offered on paid subscription plans billed monthly or annually, as shown on our pricing page at the time you subscribe. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method for the subscription fee and any applicable taxes.

• Automatic renewal. Subscriptions renew automatically at the end of each billing period for the same length of time, at the then-current price for your plan, until you cancel.
• Price changes. We may change our prices. We will give you at least 30 days' notice by email before a price change takes effect, and the new price will apply from your next renewal. If you don't agree, you can cancel before the renewal date.
• Plan changes. If you upgrade, the new plan takes effect immediately and any price difference may be prorated for the rest of your billing period. If you downgrade, the change takes effect at the start of your next billing period, and you must bring your usage within the new plan's limits.
• Taxes. Prices do not include taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes associated with your purchase, other than taxes on our income.
• Failed payments. If a payment fails, we may retry the charge and ask you to update your payment method. If payment remains outstanding, we may suspend or downgrade your account after giving you notice.

You can cancel your subscription at any time from your account's billing settings or by emailing [email protected]. Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for.

Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused storage or views, or unused seats. If you believe you were charged in error, contact us within 30 days of the charge and we will review it in good faith.

Each plan includes the storage, monthly views (streaming bandwidth), upload quality, seats, and other allowances listed on our pricing page. Monthly views allowances reset each calendar month and do not roll over.

If your usage exceeds your plan's limits, we will contact you to discuss options, such as moving to a larger plan. If usage significantly exceeds your plan's limits and is not resolved within a reasonable time after notice, or if usage threatens the stability of the Service for other customers, we may temporarily limit uploads or playback on your account.

The Service is designed for hosting and sharing video. It may not be used as a general file storage or backup service, or to deliver content unrelated to video playback.

You keep all ownership rights in the videos, thumbnails, captions, text, logos, and other materials you upload or create using the Service (“Your Content”). We do not claim ownership of Your Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transcode, process, stream, display, and distribute Your Content, and to generate derivatives such as thumbnails, preview images, alternate resolutions, and automatic captions, solely as needed to operate, secure, and provide the Service to you and to the viewers you choose. This license ends when Your Content is deleted from the Service, except for copies held in routine backups for a limited period or as required by law.

You are responsible for Your Content. You represent that you own it or have all rights, licenses, and permissions needed to upload it and to let us use it as described in these Terms, including the rights of any people who appear in it and of any music or other third-party material it contains.

We do not use Your Content to show ads, and we do not sell Your Content.

You agree not to use the Service to upload, share, or distribute content that:

• Infringes anyone's copyright, trademark, privacy, publicity, or other rights.
• Depicts or promotes the sexual exploitation or abuse of minors. We report such content to the National Center for Missing & Exploited Children and to law enforcement as required by law.
• Is sexually explicit or pornographic, or was shared without the consent of the people depicted.
• Promotes terrorism or violent extremism, incites violence, or threatens, harasses, or bullies others.
• Promotes hatred or discrimination against people based on protected characteristics.
• Is illegal, defamatory, fraudulent, or deceptive, or facilitates illegal activity.
• Contains malware, phishing, or other harmful code, or is used to deliver spam.

You also agree not to:

• Attempt to gain unauthorized access to the Service, other accounts, or our systems, or probe, scan, or test their vulnerability without our written permission.
• Interfere with or disrupt the Service, including by overloading it or circumventing usage limits, domain restrictions, or password protection.
• Scrape, reverse engineer, or copy the Service, except as permitted by law or through our documented APIs.
• Resell or sublicense the Service except as allowed by your plan, such as serving your clients through Agency client workspaces.
• Use the Service in violation of any applicable law or regulation.

We may remove or disable access to content that we reasonably believe violates these Terms or the law, and we may suspend accounts involved in serious or repeated violations. We are not obligated to monitor content, but we may review it to enforce these Terms, keep the Service safe, or comply with the law.

We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (“DMCA”). If you believe content on the Service infringes your copyright, send a written notice to our designated copyright agent that includes:

1. Your physical or electronic signature.
2. Identification of the copyrighted work you claim has been infringed.
3. Identification of the allegedly infringing material and information reasonably sufficient for us to locate it, such as the video URL.
4. Your name, mailing address, telephone number, and email address.
5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Copyright agent: [Company legal name], Attn: Copyright Agent, [Street address, City, State ZIP, United States]. Email: [email protected].

Counter-notices

If your content was removed and you believe it was a mistake or misidentification, you may send a counter-notice to the same agent. It must include your signature; the material removed and where it appeared; a statement under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification; your name, address, and telephone number; and a statement that you consent to the jurisdiction of the federal district court for your address (or, if you are outside the United States, any judicial district in which we may be found) and will accept service of process from the person who submitted the original notice. We may restore the material in 10 to 14 business days unless the complaining party notifies us that it has filed a court action.

Repeat infringers

We terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

Submitting a knowingly false notice or counter-notice may expose you to liability for damages under the DMCA.

Our Privacy Policy explains how we handle personal information. When your viewers watch your videos or submit information through lead capture forms in your player, we process that information on your behalf to provide analytics and lead features to you.

You are responsible for having a lawful basis for collecting your viewers' information, for giving them any notices required by law (for example, in your own privacy policy), and for obtaining any consents they need to give. You agree not to use lead capture or analytics features to collect sensitive information such as financial account numbers, government identifiers, or health information.

The Service lets you import videos from third-party platforms such as Vimeo. When you use an import feature, you authorize us to access the connected account and copy the content you select into your Dropl account. You are responsible for making sure you have the right to move that content and for complying with the third party's terms. Importing does not delete anything from the third-party platform.

Third-party services are governed by their own terms and privacy policies, and we are not responsible for them. Vimeo is a trademark of its respective owner. Dropl is not affiliated with or endorsed by Vimeo.

If your plan includes API access, you must keep your API keys confidential and follow any rate limits and documentation we publish.

The Service, including our software, player, design, and the Dropl name and logo, is owned by us and our licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. We reserve all rights not expressly granted.

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

We work hard to keep the Service fast and reliable, but we do not guarantee that it will be available at all times or free of errors. We may perform maintenance and may add, change, or remove features over time. If we remove a core feature of your paid plan in a way that materially reduces its value, we will give you reasonable advance notice.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, create risk or legal exposure for us or others, or if required by law. Where reasonable, we will give you notice and a chance to fix the problem first.

After your subscription ends or your account is terminated, your videos may stop playing and embeds may stop working. We will keep Your Content for at least 30 days so that you can export it, unless it was removed for violating these Terms or the law. After that, we may permanently delete it. Sections that by their nature should survive termination will survive, including those on ownership, disclaimers, limitation of liability, indemnification, and governing law.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT WILL NEVER BE LOST. YOU ARE RESPONSIBLE FOR KEEPING YOUR OWN COPIES OF YOUR CONTENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER DROPL NOR ITS OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

You agree to defend, indemnify, and hold harmless Dropl and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of Your Content, your use of the Service, your collection or use of viewer information, or your violation of these Terms or the law. We will notify you of any such claim and may participate in the defense with counsel of our choosing.

These Terms are governed by the laws of the State of [State] and applicable U.S. federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, you agree to try to resolve the dispute informally by emailing [email protected]. We will do the same. If a dispute is not resolved within 30 days, either party may bring a claim in the state or federal courts located in [County, State], and both parties consent to the personal jurisdiction of those courts. Either party may bring an individual claim in small claims court if it qualifies.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before they take effect, unless the change is required by law sooner. The “last updated” date at the top of this page shows when the Terms last changed. Continuing to use the Service after changes take effect means you accept the updated Terms.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and replace any earlier agreements on the same subject.
• Severability. If any provision is found unenforceable, the rest of the Terms stay in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may send notices to the email address on your account. You may send notices to [email protected] or by mail to the address below.

Questions about these Terms? Get in touch:

• Email: [email protected]
• Mail: [Company legal name], [Street address, City, State ZIP, United States]
• Or use our contact form.